Terms of Service

By placing an order or using the services provided by Song For You, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. Song For You is a trading identity of SMEATON & CO LTD (Company No: 07409342), registered at 70 Market Street, Dalton-In-Furness, England, LA15 8AA.

Orders may only be placed by individuals aged 18 or over. By placing an order, you confirm that you meet this requirement.

We provide a bespoke song creation service. We transform the personal memories, names, and details you provide into original, professionally produced musical compositions. Each song is crafted specifically for you and is unique to your order.

• All prices are displayed in GBP (£) and include VAT where applicable.
• Full payment is required via our secure Stripe payment system before production begins.
• Your order is confirmed upon receipt of payment, at which point a confirmation email will be sent to the address you provided.
• We reserve the right to decline or cancel an order at our discretion. If we cancel an order, a full refund will be issued promptly.

To enable us to produce your song, you are responsible for:

• Providing accurate, complete, and truthful information in your order brief.
• Responding promptly to any queries from our team regarding missing or unclear information.
• Ensuring that any names, dates, events, or personal details you submit are correct.

We are not responsible for inaccuracies in the finished song that result from incorrect or incomplete information provided by you. Where an error originates from information you submitted, any correction may be subject to an additional charge. Where the error is ours, we will correct it at no cost under our quality guarantee (see clause 7).

You may not use our service to commission content that is defamatory, harassing, threatening, obscene, or otherwise unlawful. We reserve the right to decline or cancel any order we reasonably believe falls into these categories, in which case a full refund will be issued.

Where an order has been produced in good faith based on information provided by you that later proves to be false, misleading, or harmful in nature, we accept no liability for any consequences arising from that content.

6.1 Standard Delivery Timescales

• Classic (£24.99): Delivered within 72 hours of your lyric approval
• Portrait (£39.99): Delivered within 72 hours of your lyric approval
• Signature (£59.99): Delivered within 72 hours of your lyric approval and of your confirmation that the required photographs have been supplied
• Rush Delivery (+£30): Delivered within 24 hours, measured from the same starting point

6.2 When the Delivery Clock Starts

Once your order brief is complete, we will send your full lyrics for review by email, with a text message letting you know they are ready. Your response to that review is your final sign-off. You may either approve the lyrics as written, or submit your changes in the review form — if you submit changes, your amended lyrics become the final confirmed version and your order proceeds straight to production. There is no second approval round.

If we don't hear back after sending your lyrics, clause 6.6 (Approving your lyrics) applies.

Signature media: if your lyrics are signed off but your media collection remains unconfirmed, we will send reminders and then contact you personally rather than closing the order automatically — you have already approved your song, so we will always try to reach you before taking any further action.

For all packages, if our team needs to clarify missing or ambiguous information before preparing your lyrics, that process must be resolved before the lyric review stage can begin.

6.3 Rush Delivery

Rush delivery is available at checkout for an additional £30 and applies a 24-hour turnaround from your lyric sign-off (for the Signature package, from the later of lyric sign-off and media confirmation, as set out in clause 6.2). Rush delivery cannot be guaranteed where a query on your brief remains outstanding at the time the order is placed.

6.4 Digital Delivery

Your song will be delivered digitally to the email address provided at checkout and made available in your personal customer account or download area. Delivery is deemed complete when we send your secure access link. Your purchased files remain available there so you can return to them and download them again. Individual secure links in emails may expire for security; if that happens, you can sign in or contact us for a refreshed link at no charge. We also recommend saving your own copy.

Your finished files stay available to download for 12 months from delivery. Please save your own copies within that time.

We are not responsible for delivery failures caused by an incorrect email address provided at checkout, messages blocked by spam filters, or any other circumstances beyond our reasonable control.

6.5 Delays Beyond Our Control

We are not liable for delays caused by circumstances outside our reasonable control, including but not limited to technical failures, illness, or events of force majeure. In such cases, we will notify you as soon as reasonably practicable and deliver your song at the earliest opportunity.

6.6 Approving your lyrics

When your lyrics are ready we send them to you by email, with a text message to let you know. From the moment they reach you, you have 72 hours to approve them or tell us any changes on the review page.

We'll remind you by email and text 24 hours after your lyrics arrive, and send a final reminder at 48 hours. We don't send reminders between 9pm and 8am (UK time); a reminder that would fall in those hours is sent at 8am instead, and later steps move back to match.

If we haven't heard from you within 72 hours, we'll treat your lyrics as approved and start recording. We only do this when we have confirmation that your lyrics email or text was delivered to you. If we can't confirm delivery, we won't treat them as approved — we'll contact you instead.

Reminders stop as soon as you submit your review, as soon as we record a reply you've sent us another way, or if your order is cancelled or paused.

7.1 Statutory Exclusion

In accordance with Regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cooling-off right does not apply to goods that are clearly personalised.

7.2 Cancellation Before Production

If you wish to cancel your order before production has commenced, please contact us immediately at hello@songforyou.co.uk. Cancellations requested before our team has begun work on your brief may be considered at our discretion. We will endeavour to respond to all pre-production cancellation requests within 4 business hours. Once production has started, orders are final as set out below.

7.3 Final Sale

Because every song is crafted bespoke to your brief, all orders are final once production has commenced. We are unable to offer refunds for a change of mind once work has begun. We send you the full lyrics before any recording takes place, and production does not begin until you confirm them — either as written or with your changes applied (see clause 6.2). If you don't respond within 72 hours of your lyrics reaching you, they are treated as approved as set out in clause 6.6.

7.4 Our Quality Guarantee

We are committed to delivering a song that accurately reflects the information you provided. If our team makes a factual error — for example, misspelling a name or omitting a detail that was clearly stated in your brief — we will correct it at no extra cost. Corrections will typically be completed within 48 hours of your request being received.

This guarantee applies only to errors that are our responsibility. It does not apply where inaccurate or incomplete information was provided by you (see clause 4).

Every package includes one round of revisions at the lyrics stage, at no additional cost. Your included round is the set of changes you submit together in the lyric review form at sign-off: request as many changes as you like in that single submission, and your amended lyrics become the final version that goes into production.

After sign-off, further revision rounds are available at £10 per round. Payment is taken before the round opens, and one payment covers one full batched set of changes. A revision means amendments to lyrics, musical style, or production details within the scope of your original brief; requests that materially change the song's concept, occasion, or recipient may be treated as a new order. Post-delivery revision requests must be submitted within 14 days of delivery.

Factual errors are always corrected free of charge, at any stage, in any round — if we have misspelt a name, missed a detail that was clearly stated in your brief, or otherwise failed to reflect the information you gave us, the correction is covered by our quality guarantee (clause 7.4) and is never subject to a revision charge.

9.1 Company Ownership

All audio files, lyrics, melodies, stems, and associated production materials used or created in the production of your song remain the exclusive intellectual property of SMEATON & CO LTD.

9.2 Personal Use Licence

Upon receipt of full payment, you are granted a perpetual, non-exclusive, non-transferable licence to use the final delivered song for personal, non-commercial purposes, including sharing with family and friends, playing at private events, and sharing on personal social media accounts.

9.3 Commercial Use

Any commercial use of your song — including use in advertising, monetised social media content, broadcast, sync licensing, or any revenue-generating activity — requires a separate commercial licence. Please contact us at hello@songforyou.co.uk to discuss commercial licensing options.

9.4 Customer-Supplied Materials

Where you supply photographs, voice recordings, or other media as part of your order (for example, for inclusion in the Personalised Video under the Signature package), you warrant that you own or have the appropriate rights to use all such materials, and that their use by us in fulfilment of your order does not infringe any third-party intellectual property rights. We accept no liability for any copyright or intellectual property claim arising from materials submitted by you. Any such claim will remain your sole responsibility.

9.5 Customer Marketing Permission

We will not use your song, lyrics, photographs, story, reaction video, or any identifying or order content for marketing or promotional purposes unless you have given us explicit permission beforehand. Placing an order does not grant marketing permission. Where you do choose to give permission, we will use the approved content only for the purposes explained when we ask.

9.6 Anonymised Business Information

Where lawful, we may use genuinely anonymised and aggregated business information — such as overall order volumes or broad occasion trends — that cannot identify you, a recipient, or an individual order. This does not permit us to use customer creative content.

If you are unhappy with any aspect of your order, please contact us in the first instance at hello@songforyou.co.uk. We aim to respond to all complaints within 2 business days and to resolve them fairly and promptly.

If you are not satisfied with the outcome, you may refer your dispute to an Alternative Dispute Resolution (ADR) scheme. We are not currently members of an ADR scheme, but you can find information about approved ADR providers in the UK at https://www.gov.uk/find-ombudsman.

We handle your personal data in accordance with our Privacy Policy. By placing an order, you agree to our collection and use of your data as described in that policy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our maximum liability to you in connection with any order is limited to the amount paid by you for that order.

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be lawfully excluded or restricted under English law

We reserve the right to update these Terms of Service at any time. Updated terms will be published at songforyou.co.uk/terms with a revised "last updated" date. Orders placed before any update will be governed by the terms in effect at the time of purchase.

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Song For You is a trading name of SMEATON & CO LTD

Company No: 07409342

Registered Office: 70 Market Street, Dalton-In-Furness, England, LA15 8AA

Email: hello@songforyou.co.uk